black couple discussing problems in kitchen

5 ways the FREE #D365ForHousing complaints module meets the new Housing Ombudsman code

In July 2020 the Housing Ombudsman released their new Complaint Handling Code. Shortly after this I launched the #D365ForHousing Complaints module (developed with the help of others across the sector). This Microsoft Dynamics 365 Module is FREE to everyone in the Housing and Public Sector.

How does this module help meet the Complaint Handling Code?

In short, lots of ways. I’ve listed five of them here:

RequirementCovered in the FREE Module?
Only two stagesYes, Including the ability to log if you resolved the customer issue at first point of contact.
Clear timeframes set out for responsesYes, you have the ability to add due days for each stage. Simple workflows can be added so dates auto populate and meet yours (and the Ombudsman’s) SLA’s
Added extras
Reporting abilityThe reporting potential within Dynamics 365 is huge. If you see a field you can report on it. This enables you to proactively identify cases coming up to their due date or outstanding actions.
All actions in one placeThe complaint case enables colleagues to log and track every customer interaction in one place. Customers no longer need to repeat the issue.
Ability to log Ombudsman detailAdd Ombudsman detail when/if the case is escalated

Here’s a look at the module in action!

What’s the catch?

There isn’t one, all you need to do is register (or log on if you’re already a member) and download this and other Dynamics 365 modules. Already have CRM, then use the documentation to help update what you have.

What is #D365ForHousing?

I have a clear mission:

Deliver solutions that are affordable, innovative and collaborative. Enabling colleagues to deliver a great service and free up funds to build homes.

If this sounds good, or you’re not sure where to start with Dynamics 365 please get in touch.

Leave a Reply

%d bloggers like this: