In July 2020 the Housing Ombudsman released their new Complaint Handling Code. Shortly after this I launched the #D365ForHousing Complaints module (developed with the help of others across the sector). This Microsoft Dynamics 365 Module is FREE to everyone in the Housing and Public Sector.
How does this module help meet the Complaint Handling Code?
In short, lots of ways. I’ve listed five of them here:
|Requirement||Covered in the FREE Module?|
|Only two stages||Yes, Including the ability to log if you resolved the customer issue at first point of contact.|
|Clear timeframes set out for responses||Yes, you have the ability to add due days for each stage. Simple workflows can be added so dates auto populate and meet yours (and the Ombudsman’s) SLA’s|
|Reporting ability||The reporting potential within Dynamics 365 is huge. If you see a field you can report on it. This enables you to proactively identify cases coming up to their due date or outstanding actions.|
|All actions in one place||The complaint case enables colleagues to log and track every customer interaction in one place. Customers no longer need to repeat the issue.|
|Ability to log Ombudsman detail||Add Ombudsman detail when/if the case is escalated|
Here’s a look at the module in action!
What’s the catch?
There isn’t one, all you need to do is register (or log on if you’re already a member) and download this and other Dynamics 365 modules. Already have CRM, then use the documentation to help update what you have.
What is #D365ForHousing?
I have a clear mission:
Deliver solutions that are affordable, innovative and collaborative. Enabling colleagues to deliver a great service and free up funds to build homes.
If this sounds good, or you’re not sure where to start with Dynamics 365 please get in touch.