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What is Microsoft AI?

What is Microsoft AI?

Microsoft AI (Artificial Intelligence) is here! With more AI available within the PowerPlatform and Dynamics 365 we decided to take a better look at it. We asked, what is Microsoft AI, how can it help the housing sector, how do you learn about it and what are the disadvantages? What is Microsoft AI? Microsoft AI…

How do you add word templates to Dynamics 365?

How do you add word templates to Dynamics 365?

From complaint letters to ASB Diary sheets this handy functionality enables you to add word templates to Dynamics that can be edited and sent/emailed to customers. Here’s how: Step 1: Create a Word template Where you can create a template There are three places in customer engagement apps where you can create a Word template:…

Dynamics 365 V PowerApps – which one should I go with? 

Dynamics 365 V PowerApps – which one should I go with? 

Many housing associations are grappling with the decision to build core processes using Dynamics 365 or PowerApps. But what’s the difference, and how could the decisions made now impact the organisation in the future?  Before we start…  One key element here is that both PowerApps and Dynamics 365 are part of the ever growing Microsoft…

Address validation

Address validation

Ok, not the most crowd-pleasing subject but address validation is so important (particularly in our sector) and something that helps you manage this critical data.   Having a piece of validation software in place enables:   What is address validation  Its a method to check that the addresses you collect and have stored in your database are…

Dynamics 365 & Outlook integration – the gift and a curse 

Dynamics 365 & Outlook integration – the gift and a curse 

Like much of the Microsoft stack Dynamics plays nice with Outlook and a handy app allows you to view records, track emails etc without even leaving outlook. Don’t get me wrong this is a great thing, but the app does come with a health warning…especially for those who are implementing Dynamics 365 for the first…

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