Dataverse, Dynamics, Power Apps…..joining the dots

Dataverse, Dynamics, Power Apps…..joining the dots

Heard about Dataverse, Dynamics and Power Apps but not sure how they can work together? In this blog I’ll show you one example (although there are hundreds) of how you can use all three. What are they? Dataverse and PowerApps are part of the Microsoft Power Platform. A low code platform that is gathering pace…

DIY Power App Training

DIY Power App Training

Did you know that you have a FREE Power App Training app right under your nose within Microsoft 365. The app walks you through some core functionality that will certainly help those looking to start upskilling internal teams. Here’s a how to access it. Go to http://www.office.com Sign in using your company credentials Select the…

All your contact methods under one roof!

All your contact methods under one roof!

At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk?  The product covers some key areas:  Personalised calls, connected across channels  Dynamics 365 Customer Service out-of-the-box enables:  A consistent, 360-degree view of the customer across all channels, allowing agents to quickly…

Microsoft Dataverse – Supporting your single version of the truth! 

Microsoft Dataverse – Supporting your single version of the truth! 

Microsoft Dataverse (formerly the Common Data Service) is a cloud-based storage space. Dataverse allows you to securely store and manage data that’s used by your business applications such as Microsoft Dynamics 365 and the Power Platform. Data within Dataverse is stored within a set of tables. A table is a set of rows (formerly referred to as records) and columns (formerly referred to as fields/attributes). Each column in the…

PowerApps Centre of Excellence

PowerApps Centre of Excellence

Microsoft have created a Power Platform Center of Excellence (CoE) starter kit enabling businesses to support colleagues (outside Technology) create PowerApps. This certainly caught my imagination (as someone from a customer service background) But what is it and how can housing associations make the most of it? What is it? A CoE is designed to drive…

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