All your contact methods under one roof!

All your contact methods under one roof!

At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk?  The product covers some key areas:  Personalised calls, connected across channels  Dynamics 365 Customer Service out-of-the-box enables:  A consistent, 360-degree view of the customer across all channels, allowing agents to quickly…

Microsoft Dataverse – Supporting your single version of the truth! 

Microsoft Dataverse – Supporting your single version of the truth! 

Microsoft Dataverse (formerly the Common Data Service) is a cloud-based storage space. Dataverse allows you to securely store and manage data that’s used by your business applications such as Microsoft Dynamics 365 and the Power Platform. Data within Dataverse is stored within a set of tables. A table is a set of rows (formerly referred to as records) and columns (formerly referred to as fields/attributes). Each column in the…

PowerApps Centre of Excellence

PowerApps Centre of Excellence

Microsoft have created a Power Platform Center of Excellence (CoE) starter kit enabling businesses to support colleagues (outside Technology) create PowerApps. This certainly caught my imagination (as someone from a customer service background) But what is it and how can housing associations make the most of it? What is it? A CoE is designed to drive…

6 Power App Best Practices

6 Power App Best Practices

While Power Apps is part of most Microsoft 365 subscriptions, some users may not know how to take advantage of it. Explore six best practices for Power Apps and how to get started. Power Apps has many options to connect and interact with content through the Microsoft 365 suite, including Microsoft Lists, SharePoint webpages and InfoPath…

Creating accessible canvas apps

Creating accessible canvas apps

An accessible canvas app will allow users with vision, hearing, and other impairments to successfully use it. Here are a few Microsoft guidelines to increase usability for all users, regardless of their abilities. Use the Accessibility Checker to help review potential accessibility issues in your app. Layout and colour Common sense and uncomplicated design helps apps be…

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