Need help getting your complaints Ombudsman Ready? You’re not alone! Many Housing Associations are:
😓 Struggling to keep on top of complaints
⏳ Not getting back to residents on time
😕 Never sure who’s leading on the complaint
📅 Finding it hard to keep track of deadlines & follow up actions
Use these resources to help guide you through the process of integrating complaints into a Microsoft Power App/Microsoft Dynamics, enabling you to:
🛤 Track your complaints from start to finish
📊 Report on progress, including when you last spoke to the customer
Short on time? why not listen to this AI generated conversation that runs through all the sources below
A brief intro – 3 Steps to Systemising Complaints
Download the resources here 👇
The Result
The Full Complaints Masterclass
Useful Links