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#D365 For Housing – Complaints is Here!!!

The complaints module in Dynamics 365 is now live and available for FREE to all housing and public sector organisations!

This is a landmark occasion for #D365ForHousing. From today you can now download the Person, Property, Tenancy and Complaints modules. This gives you a complete process worth £000’s using just out of the box functionality.

Ok, so what does the module include?

Well, this is the good bit…Along with the usual functionality to track contact made during the lifetime of the complaint it also includes key points raised as part of the The Housing Ombudsman’s Complaint Handling Code (Released just a couple of weeks ago) These include:

  • The opportunity to resolve the complaint at 1st point of contact
  • 2 Stages
  • Fields to log and track key complaint milestones

Sound good?

Register here to get access to all the modules that have been developed so far including complaints.

You’ll also be able to access documentation but if you’re still not sure this video guides you through how to use the module and demonstrates some key features

I didn’t do it alone

Thanks to everyone who viewed and commented on the Linkedin post I published a month ago. 2,323 views and 15 comments suggested it was the right process to start with. Thanks to Jack Blakemore at L&Q for sharing his passion for Dynamics 365, it was great discussing the good, bad and ugly of getting the product up and running. And a special thanks to my friend Marcus Fernandes who worked hard on the ASB Module (watch out for the next post) so I could swan off and work on this one.

Call to action!!

Hopefully this Affordable. Innovative. Collaborative way of Delivering Dynamics has wet your appetite? If it has then it would be great if you could do three things to help keep up the momentum.

  1. Subscribe and download the solutions
  2. Spread the #D365ForHousing word
  3. Engage in creating these great modules

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