RESAM (resam-consulting-ltd) is the trusted advisor to affordable housing providers. their Housing Sector Survey 2023 identifies some key priorities for the sector. I’ll look some of the key challenges flagged and identify how the Microsoft stack could help reduce the impact. Don’t get me wrong, Microsoft don’t (yet) build homes. But there are a lot…
There’s lots of talk about Microsoft co-pilot and in light of the Housing Ombudsman’s press release ‘Ombudsman brands Knowledge and Information Management as ‘closest thing to a silver bullet’ for social housing’ we’ll look at what it is and how it can be used in Dynamics to improve the information colleagues have access to. What…
Many organisations are looking to move from Dynamics on prem to Dynamics online. A big task with lots of moving parts, here are some steps you can take to make the move a little more seamless. Read on for more detail about each step. A checklist to make your move from on prem to online…
From complaint letters to ASB Diary sheets this handy functionality enables you to add word templates to Dynamics that can be edited and sent/emailed to customers. Here’s how: Step 1: Create a Word template Where you can create a template There are three places in customer engagement apps where you can create a Word template:…
Many housing associations are grappling with the decision to build core processes using Dynamics 365 or PowerApps. But what’s the difference, and how could the decisions made now impact the organisation in the future? Before we start… One key element here is that both PowerApps and Dynamics 365 are part of the ever growing Microsoft…
