Microsoft Field Services – #D365ForHousing

Microsoft Field Services – #D365ForHousing

A number of organisations within the sector are looking at (or have implemented) field services to help manage and schedule repairs. But what is field services, what functionality could the sector make the most of and what are some of the challenges. What is Field Services? Field Service Management refers to using a resource (eg:…

HELP! I’ve got to Implement Dynamics 365 – #D365ForHousing

HELP! I’ve got to Implement Dynamics 365 – #D365ForHousing

Been asked to implement Dynamics 365 (or any application for that matter)? I still remember the mix of pure fear and excitement as I was given the opportunity to do just this over 10 years ago (although it was CRM 4 back then) at AmicusHorizon (now Optivo). My background was customer service and although I love…

Dynamics 365 + Teams, a match made in heaven?   #D365ForHousing

Dynamics 365 + Teams, a match made in heaven? #D365ForHousing

For the last year Microsoft Teams has become second nature to many of us. Its enabled us to connect with customers and colleagues everywhere. In this blog I’ll show how Teams can be used with Dynamics 365. Dynamics sits quite nicely as an app within teams. It has some good functionality like being able to…

Disrupting Dynamics 365 in Housing – #D365ForHousing

Disrupting Dynamics 365 in Housing – #D365ForHousing

For nearly a year I’ve worked with colleagues across our industry to disrupt the way we implement Dynamics 365……#D365ForHousing. This project provides FREE modules (see below) to anyone who registers (which is also free). Here’s how this can disrupt how we implement, maintain and improve Dynamics 365. Why am I doing this? I’ve worked in…

5 ways the FREE #D365ForHousing complaints module meets the new Housing Ombudsman code

5 ways the FREE #D365ForHousing complaints module meets the new Housing Ombudsman code

In July 2020 the Housing Ombudsman released their new Complaint Handling Code. Shortly after this I launched the #D365ForHousing Complaints module (developed with the help of others across the sector). This Microsoft Dynamics 365 Module is FREE to everyone in the Housing and Public Sector. How does this module help meet the Complaint Handling Code?…

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