All your contact methods under one roof!

All your contact methods under one roof!

At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk?  The product covers some key areas:  Personalised calls, connected across channels  Dynamics 365 Customer Service out-of-the-box enables:  A consistent, 360-degree view of the customer across all channels, allowing agents to quickly…

Microsoft Dataverse – Supporting your single version of the truth! 

Microsoft Dataverse – Supporting your single version of the truth! 

Microsoft Dataverse (formerly the Common Data Service) is a cloud-based storage space. Dataverse allows you to securely store and manage data that’s used by your business applications such as Microsoft Dynamics 365 and the Power Platform. Data within Dataverse is stored within a set of tables. A table is a set of rows (formerly referred to as records) and columns (formerly referred to as fields/attributes). Each column in the…

PowerApps Centre of Excellence

PowerApps Centre of Excellence

Microsoft have created a Power Platform Center of Excellence (CoE) starter kit enabling businesses to support colleagues (outside Technology) create PowerApps. This certainly caught my imagination (as someone from a customer service background) But what is it and how can housing associations make the most of it? What is it? A CoE is designed to drive…

Microsoft Field Services – #D365ForHousing

Microsoft Field Services – #D365ForHousing

A number of organisations within the sector are looking at (or have implemented) field services to help manage and schedule repairs. But what is field services, what functionality could the sector make the most of and what are some of the challenges. What is Field Services? Field Service Management refers to using a resource (eg:…

HELP! I’ve got to Implement Dynamics 365 – #D365ForHousing

HELP! I’ve got to Implement Dynamics 365 – #D365ForHousing

Been asked to implement Dynamics 365 (or any application for that matter)? I still remember the mix of pure fear and excitement as I was given the opportunity to do just this over 10 years ago (although it was CRM 4 back then) at AmicusHorizon (now Optivo). My background was customer service and although I love…

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