Address validation

Address validation

Ok, not the most crowd-pleasing subject but address validation is so important (particularly in our sector) and something that helps you manage this critical data.   Having a piece of validation software in place enables:   What is address validation  Its a method to check that the addresses you collect and have stored in your database are…

How do I use Microsoft accessibility features?

How do I use Microsoft accessibility features?

Accessibility is something we (quite rightly) focus on when designing applications for customers. But what can we do to make our colleagues feel even more included when they are handed a new application to use? Thankfully Microsoft have a few tools built into Windows that will help colleagues use the whole Microsoft stack…Including Dynamics 365.…

All your contact methods under one roof!

All your contact methods under one roof!

At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk?  The product covers some key areas:  Personalised calls, connected across channels  Dynamics 365 Customer Service out-of-the-box enables:  A consistent, 360-degree view of the customer across all channels, allowing agents to quickly…

Creating accessible canvas apps

Creating accessible canvas apps

An accessible canvas app will allow users with vision, hearing, and other impairments to successfully use it. Here are a few Microsoft guidelines to increase usability for all users, regardless of their abilities. Use the Accessibility Checker to help review potential accessibility issues in your app. Layout and colour Common sense and uncomplicated design helps apps be…

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