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Tag: Data

  • STAIRS Is Live: What the Ombudsman’s 2026 Report Means for Every Dynamics 365 Product Owner

    STAIRS Is Live: What the Ombudsman’s 2026 Report Means for Every Dynamics 365 Product Owner

    Aug 29, 2026
    Customer Insight, D365, Dataverse, Microsoft Dynamics 365, Portal, Power Platform

    The Housing Ombudsman’s July 2026 STAIRS (The Social Tenant Access to Information Requirements) consultation analysis report is officially out, and… Read more

  • Digital Transformation in Housing: Why TSM Success Depends on Data, Leadership, and Change

    Digital Transformation in Housing: Why TSM Success Depends on Data, Leadership, and Change

    Jul 2, 2026
    Customer Insight, Processes, Transformation

    The Two-Minute Read A sector-wide transformation is officially underway. According to Housemark’s Monthly Pulse report, a staggering 95% of social… Read more

  • Mastering Phase 2: Process Definition for CRM Success

    Mastering Phase 2: Process Definition for CRM Success

    Nov 18, 2025
    Dataverse, Integration, Processes, Specification

    Housing Associations are currently navigating complex demands. Balancing elevated resident expectations with the intense regulatory scrutiny imposed by the Housing… Read more

  • Your Guide to Successful CRM Implementation

    Your Guide to Successful CRM Implementation

    Nov 1, 2025
    Disrupting, Microsoft Dynamics 365, Processes, Specification

    From a blank page to go live, these phases are designed to help you every step of the way As… Read more

  • The Blueprint for Better Service: Systemise your process in 3 Simple Steps🚀

    The Blueprint for Better Service: Systemise your process in 3 Simple Steps🚀

    Oct 27, 2025
    Customer Insight, D365, Microsoft Dynamics 365, Power Platform, Processes, Specification

    As a Customer Service Director, you know the pain: processes are stuck in spreadsheets, systems don’t talk to each other,… Read more

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