With the recent launch of the responsive repairs module, anyone in the public sector now has access to FREE base modules for all the key processes used to manage customers You can now use the #D365ForHousing Modules to Hold detail about Customers, their home and tenancy Log and track all the contact around complaints Log and…
I have to start with a confession, this is probably the most simple module there is. But that doesn’t mean its not useful. It’ll certainly hold key elements of your responsive repair like: Job type Contractor Estimated cost All the customer contact around the repair Here’s what it looks like in action: But to get…
Picture the scene. Its December 2020 we were deep in the pandemic with absolutely no idea how/when it was going to end. I was working (in a permanent role) as a Business Applications manager at Abri and had just let my line manager know I was handing in my notice to start my own business.…
Continuous improvement….the key to making the most of the money you spend, your teams resources and Microsoft functionality. All this while increasing user adoption and avoiding a BIG BANG go live. Read on to find out how the Team Sky cycling team used continuous improvement to win gold medals and get us brits our first…
At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk? The product covers some key areas: Personalised calls, connected across channels Dynamics 365 Customer Service out-of-the-box enables: A consistent, 360-degree view of the customer across all channels, allowing agents to quickly…
