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Tag: User Adoption

  • Stop using AI like Google

    Stop using AI like Google

    Jan 23, 2026
    Microsoft Co-pilot

    How the CRIT Framework Transforms AI into a Strategic Partner for Housing Leaders In an era defined by tightening regulations,… Read more

  • Sustaining Success: Phase 5, Making Your CRM the Gift that Keeps on Giving

    Sustaining Success: Phase 5, Making Your CRM the Gift that Keeps on Giving

    Dec 15, 2025
    Cost, Power Platform, Specification

    You’ve done it. You’ve successfully navigated the daunting journey from a blank piece of paper to a smooth Go-Live. But… Read more

  • The Ultimate Pre-Launch Checklist for CRM Systems

    The Ultimate Pre-Launch Checklist for CRM Systems

    Dec 8, 2025
    Accessibility, Microsoft Teams, Power Platform

    As a Housing Leader, you know the feeling: weeks of hard work planning your new system are nearly done. But… Read more

  • From Blueprint to Reality: Your Non-Techie Guide to Phase 3 (Building and Testing Your CRM)

    From Blueprint to Reality: Your Non-Techie Guide to Phase 3 (Building and Testing Your CRM)

    Nov 25, 2025
    Accessibility, Power Platform

    As a Customer Service Director, you recognise the immense pressure when systems fail. Housing associations are often trapped. They are… Read more

  • Forget the Tech: Why a Great CRM Starts With You

    Forget the Tech: Why a Great CRM Starts With You

    Nov 9, 2025
    Specification

    As a customer service leader in the housing sector, you know the daily struggle better than anyone. You and your… Read more

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