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Author: Chris Roberts

  • STAIRS Is Live: What the Ombudsman’s 2026 Report Means for Every Dynamics 365 Product Owner

    STAIRS Is Live: What the Ombudsman’s 2026 Report Means for Every Dynamics 365 Product Owner

    Aug 29, 2026
    Customer Insight, Dataverse, Microsoft Dynamics 365, Portal, Power Platform

    The Housing Ombudsman’s July 2026 STAIRS (The Social Tenant Access to Information Requirements) consultation analysis report is officially out, and… Read more

  • Digital Transformation in Housing: Why TSM Success Depends on Data, Leadership, and Change

    Digital Transformation in Housing: Why TSM Success Depends on Data, Leadership, and Change

    Jul 2, 2026
    Customer Insight, Processes, Transformation

    The Two-Minute Read A sector-wide transformation is officially underway. According to Housemark’s Monthly Pulse report, a staggering 95% of social… Read more

  • Escaping the Execution Gap: How Housing Transformation Leaders Can Turn TSMs into Reality

    Escaping the Execution Gap: How Housing Transformation Leaders Can Turn TSMs into Reality

    May 28, 2026
    Accessibility, D365, Processes, Specification

    As a Head of Transformation in the UK social housing sector, you are likely caught in a high-stakes balancing act.… Read more

  • Stop using AI like Google

    Stop using AI like Google

    Jan 23, 2026
    Microsoft Co-pilot

    How the CRIT Framework Transforms AI into a Strategic Partner for Housing Leaders In an era defined by tightening regulations,… Read more

  • Sustaining Success: Phase 5, Making Your CRM the Gift that Keeps on Giving

    Sustaining Success: Phase 5, Making Your CRM the Gift that Keeps on Giving

    Dec 15, 2025
    Cost, D365, Power Platform, Processes, Specification

    You’ve done it. You’ve successfully navigated the daunting journey from a blank piece of paper to a smooth Go-Live. But… Read more

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