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Author: Chris Roberts

  • Mastering Phase 2: Process Definition for CRM Success

    Mastering Phase 2: Process Definition for CRM Success

    Nov 18, 2025
    Dataverse, Integration, Specification

    Housing Associations are currently navigating complex demands. Balancing elevated resident expectations with the intense regulatory scrutiny imposed by the Housing… Read more

  • Forget the Tech: Why a Great CRM Starts With You

    Forget the Tech: Why a Great CRM Starts With You

    Nov 9, 2025
    Specification

    As a customer service leader in the housing sector, you know the daily struggle better than anyone. You and your… Read more

  • Your Guide to Successful CRM Implementation

    Your Guide to Successful CRM Implementation

    Nov 1, 2025
    Disrupting, Microsoft Dynamics 365, Specification

    From a blank page to go live, these phases are designed to help you every step of the way As… Read more

  • The Blueprint for Better Service: Systemise your process in 3 Simple Steps🚀

    The Blueprint for Better Service: Systemise your process in 3 Simple Steps🚀

    Oct 27, 2025
    Customer Insight, Microsoft Dynamics 365, Power Platform, Specification

    As a Customer Service Director, you know the pain: processes are stuck in spreadsheets, systems don’t talk to each other,… Read more

  • Stop Being Slowed Down: How We Make Technology Simple, Affordable, and Useful for Your Teams

    Stop Being Slowed Down: How We Make Technology Simple, Affordable, and Useful for Your Teams

    Oct 18, 2025
    Power Platform, Specification

    For years, housing associations have been trapped. You are forced to rely on rigid, legacy systems that are expensive and… Read more

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