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Author: Chris Roberts

  • Forget the Tech: Why a Great CRM Starts With You

    Forget the Tech: Why a Great CRM Starts With You

    Nov 9, 2025
    Processes, Specification

    As a customer service leader in the housing sector, you know the daily struggle better than anyone. You and your… Read more

  • Your Guide to Successful CRM Implementation

    Your Guide to Successful CRM Implementation

    Nov 1, 2025
    Disrupting, Microsoft Dynamics 365, Processes, Specification

    From a blank page to go live, these phases are designed to help you every step of the way As… Read more

  • The Blueprint for Better Service: Systemise your process in 3 Simple Steps🚀

    The Blueprint for Better Service: Systemise your process in 3 Simple Steps🚀

    Oct 27, 2025
    Customer Insight, D365, Microsoft Dynamics 365, Power Platform, Processes, Specification

    As a Customer Service Director, you know the pain: processes are stuck in spreadsheets, systems don’t talk to each other,… Read more

  • Stop Being Slowed Down: How We Make Technology Simple, Affordable, and Useful for Your Teams

    Stop Being Slowed Down: How We Make Technology Simple, Affordable, and Useful for Your Teams

    Oct 18, 2025
    D365, Power Platform, Specification

    For years, housing associations have been trapped. You are forced to rely on rigid, legacy systems that are expensive and… Read more

  • Data-Driven Decisions: Using Power BI to Gain Insights in Social Housing

    Data-Driven Decisions: Using Power BI to Gain Insights in Social Housing

    Feb 20, 2025
    Power Platform

    I know how stretched resources and time can be. For that reason i wrote this blog about how Power BI… Read more

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