Microsoft AI (Artificial Intelligence) is here! With more AI available within the PowerPlatform and Dynamics 365 we decided to take a better look at it. We asked, what is Microsoft AI, how can it help the housing sector, how do you learn about it and what are the disadvantages? What is Microsoft AI? Microsoft AI…
At the start of November 21 Microsoft announced the general availability of voice channel for D365 customer service, but what is it and how would it help us housing folk? The product covers some key areas: Personalised calls, connected across channels Dynamics 365 Customer Service out-of-the-box enables: A consistent, 360-degree view of the customer across all channels, allowing agents to quickly…
Don’t get me wrong I’m not saying we shouldn’t have a smart, convenient, cost effective way for customers to access services. But should it always involve working on our terms? By that I mean visiting a URL that we set using a password and username we provide to access services we decide to surface. Are…
