Microsoft Power Virtual Agents (PVA) is a chatbot creation platform that allows you to create chatbots without writing any code. With the new preview feature, Upload a Document, you can upload your own documents to PVA and use them as a source of information for your chatbot. This feature uses generative AI to generate answers…
From complaint letters to ASB Diary sheets this handy functionality enables you to add word templates to Dynamics that can be edited and sent/emailed to customers. Here’s how: Step 1: Create a Word template Where you can create a template There are three places in customer engagement apps where you can create a Word template:…
