All posts by Chris Roberts

About Chris Roberts

I've been involved with Microsoft Dynamics since 2011 (version 4, 2011, 2016 Dynamics 365 online). I've delivered multiple solutions and trained a large number of people from end users to administrators. I also enjoy writing about user adoption and getting the most out of the software

3 Big Ways AI Will take Dynamics 365 to another level

Posted on Author Chris RobertsPosted in Microsoft Dynamics 365Leave a Reply

What does AI (Artificial Intelligence) bring to the table for Dynamics 365? During Ignite 2017 Microsoft announced that AI would continue to be infused into a number of products including Dynamics 365. Source: Steve “Guggs” Guggenheimer’s blog  I’ll take a look at what AI is and how it could take Dynamics to the next level.…

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13 Ways To Get CRM Buy In

Posted on Author Chris RobertsPosted in Microsoft Dynamics 3653 Replies

Its no secret that around 30 to 60% of CRM implementations fail. Its not a good place to be so I wanted to put some tips together to ensure you’re not one of those statistics. Lack of clear objectives and poor data etc. play their part. But a lack of buy in from staff across…

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3 Easy Ways To Improve CRM Design

Posted on Author Chris RobertsPosted in #D365ForHousing, D365, Housing, Microsoft Dynamics 365, Training, User Adoption1 Reply

Many of the world’s largest corporations use a CRM system as the foundation for their business and sales development. In each of these companies, only a few people understand how it operates. CRM systems handle interactions with customers and, therefore, has a long lasting effect on a company’s image. To that end, CRM design might…

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