Things not going to plan with your Dynamics deployment/update/upgrade? You could be caught in the messy middle….and having conversations that go something like this: Client: That’s not what I expected. Partner: Here’s the spec/agreement, we’ve delivered exactly what you asked for. The thing is both parties are right. The housing association may ask for something…
Don’t get me wrong I’m not saying we shouldn’t have a smart, convenient, cost effective way for customers to access services. But should it always involve working on our terms? By that I mean visiting a URL that we set using a password and username we provide to access services we decide to surface. Are…
A number of organisations within the sector are looking at (or have implemented) field services to help manage and schedule repairs. But what is field services, what functionality could the sector make the most of and what are some of the challenges. What is Field Services? Field Service Management refers to using a resource (eg:…
Been asked to implement Dynamics 365 (or any application for that matter)? I still remember the mix of pure fear and excitement as I was given the opportunity to do just this over 10 years ago (although it was CRM 4 back then) at AmicusHorizon (now Optivo). My background was customer service and although I love…
Today, during the Microsoft Business Applications Summit, Microsoft launched Success by Design – a vision for what’s possible with #Dynamics365, #PowerPlatform and Microsoft Cloud. Click on the picture to download it for FREE. But if you’re not sure where to start I’m here to help you throughout your Dynamics journey. Here’s how: Help you implement your Dynamics 365 system…
